Client Communications Effectiveness

When you have escalations in Client dealings, based on experience you would generally react and become defensive. This backfires most of the time since it's not result oriented.

As you become more experienced, you start responding with putting all facts and way forward. This is responding. It works in dat to day situations; however doesn't demonstrate that you will be able to maintain what is needed to make Clients successful.

The third stage is to connect and understand the drive or intention and plan/act accordingly. This would definitely wow your clients and build confidence in execution and capabilities.